# How to reject a marketplace offer

**For:** Manager | Admin
**You'll need:** An offer that's still live — status **'Open'**, **'Pending approval'**, or **'Partially filled'**.

If an offer shouldn't go ahead, reject it. Nothing on the schedule changes — the shift stays with whoever holds it now, and an open shift stays unfilled.

## Reject

::::{tab-set}
:sync-group: platform

:::{tab-item} Web
:sync: web

1. Open **Planning → 'Manage marketplace'** and click the offer.
2. Click **'Reject offer'**.
:::

:::{tab-item} Mobile app
:sync: mobile

1. Tap **More** in the bottom bar, then **'Manager' → 'Manage marketplace'**.
2. Tap the offer. Use the **'Open shifts'** or **'Swaps'** segment to find it.
3. Tap **'Reject offer'** at the top right.
4. Confirm — the app warns you that this closes the offer and declines every pending response, and that it can't be undone.

**'Reject offer'** is only shown while the offer is still live; a resolved one carries no action at all.
:::
::::

## What happens

- The offer's status becomes **'Rejected'**.
- Every pending response is marked **'Not selected'**.
- The current owner keeps the shift, and the people involved are notified.

```{note}
Rejecting closes the offer for good. If the shift still needs cover, post a fresh one — assuming it's still far enough out under your marketplace rules.
```

## Verify it worked

The offer shows a **'Rejected'** badge and no longer accepts responses. The shift's assignment is unchanged.

## Related

- {doc}`award-an-offer`
- {doc}`review-the-marketplace-queue`