# I need help and it's not here

**For:** Manager | Shift worker | Admin
**You'll need:** Nothing.

If none of the troubleshooting articles match what you're seeing, write to us.

## Email support

Send a note to {{ support_email }}. Please include:

- Your company name.
- Your email (the one you sign in with).
- The time the problem started.
- What you were trying to do.
- What happened instead, and any error message {{ app_name }} showed you.

The more of those we have up-front, the fewer back-and-forth emails before we can help.

## Related

- {doc}`index`