# I was signed out

**For:** Manager | Shift worker | Admin
**You'll need:** Your email and password.

You came back to {{ app_name }} and landed on the login screen instead of the calendar. Usually that's a routine session refresh that didn't quite catch — sign back in and you're done. Sometimes it means your account or company has been suspended.

## What's going on

{{ app_name }} keeps you signed in with a short-lived access token and a longer-lived refresh token. While you're using the app the system quietly mints new access tokens behind the scenes — you don't see anything. If you're idle for too long the system signs you back in automatically; sometimes that fails (slow network, a tab that's been open for days, a deploy in the middle) and you'll see the login screen.

## Check three possibilities

1. **Just sign back in.** Go to the login page and enter your email and password. See {doc}`/settings-and-admin/account/log-in`. This handles the common case where the refresh quietly failed.
2. **Your company is suspended or canceled.** If signing in succeeds at the password step but kicks you straight back out, the tenant status is the problem — billing lapsed, the trial ended, or an admin canceled the account. Ask your account owner to check **Settings → Billing**, or email {{ support_email }}.
3. **You're signed in to the wrong company.** If you belong to more than one company in {{ app_name }}, signing in lands you in your default. Switch companies from the account dropdown (top-right).

## Still stuck?

Email {{ support_email }} with: your company name, your email, the time the problem started, and what you were trying to do.

## Related

- {doc}`/settings-and-admin/account/log-in`
- {doc}`/settings-and-admin/account/reset-your-password`
- {doc}`/settings-and-admin/tenants/switch-tenant`