# Emails aren't arriving

**For:** Manager | Shift worker | Admin
**You'll need:** Access to the recipient's inbox (or theirs to check).

An invitation, password reset, or notification from {{ app_name }} never showed up. Most often it's a spam-folder catch, a bounced address, or the wrong primary email on the account.

## Check four possibilities

1. **Spam or junk folder.** {{ app_name }} emails come from a system address that's sometimes new to the recipient's mail server. Search the spam folder for `{{ app_name }}` or the support address. If found, mark as not spam so the next one lands in the inbox.
2. **The address bounced.** Typo on the email field, mailbox full, server down — any of these mean the email never landed. Have the recipient confirm the exact address on file matches their working inbox. See {doc}`/settings-and-admin/account/manage-email-addresses` for changing the primary email.
3. **The wrong email is set as primary.** A person can have multiple email addresses. Notifications go to the primary. If the recipient is checking the wrong inbox, no email will arrive — even though it was sent successfully.
4. **Mail server delays.** Some corporate mail servers queue messages for minutes or hours. Wait 15 minutes before re-sending; piling up duplicate sends can trigger a sender-reputation flag and make the problem worse.

## Still stuck?

Email {{ support_email }} with: your company name, your email, the time the problem started, and what you were trying to do.

## Related

- {doc}`/settings-and-admin/account/manage-email-addresses`
- {doc}`/set-up-your-company/people/re-send-an-invitation`