# How to respond to a marketplace offer

**For:** Shift worker
**You'll need:** A live offer on the {doc}`shift marketplace <browse-the-marketplace>` that you're eligible to take.

Found a shift you want? Send a **response** — that's what an application is called here. For an open shift or a give-away you just say yes; for a 1:1 swap you also offer one of your own shifts in return.

## Respond

::::{tab-set}
:sync-group: platform

:::{tab-item} Web
:sync: web

1. Open **Planning → 'Shift marketplace'** and click the offer.
2. Click **'Apply'**.
3. For a **1:1 swap**, choose the shift you'll give in return from the **'Offered shift'** dropdown. The list only contains your own upcoming shifts that the colleague is qualified to take.
4. (Optional) Add a **note** for the person and the manager.
5. Click **'Save'** to submit.
:::

:::{tab-item} Mobile app
:sync: mobile

1. Tap **More → 'Shift marketplace'** and, on the **'Overview'** segment, tap the offer.
2. Tap the action in the top-right: **'Claim shift'** for an open shift or a give-away, **'Offer a swap'** for a 1:1 swap.
3. For a **1:1 swap**, tap **'Return shift (1:1 swap)'** and pick the shift you'll give back from the **'Pick a shift to offer'** sheet. It only lists your own upcoming shifts that can be traded for this one.
4. (Optional) Add a **note** for the person and the manager.
5. Tap **'Claim shift'** / **'Respond'** in the top-right to submit.

A give-away shows **'Give away (no return)'** in place of the return-shift row — there's nothing to pick. Responding needs a connection; offline the submit button is greyed out.
:::
::::

## What happens

What happens next depends on the offer and your company's rules:

- **An open shift in 'First come' claim mode** — you get the shift immediately.
- **An open shift in 'Manager picks' mode** — responses collect and a manager decides. If the offer has several **'Spots'**, more than one person can be picked.
- **A give-away or swap that needs approval** — the offer moves to **'Pending approval'** and a manager is notified. Nothing changes on the schedule until they decide.
- **A give-away or swap that doesn't** — it's awarded straight away and the shift moves to you (and your return shift moves to the other person, for a 1:1 swap).

The person who posted the offer is notified that you responded. If several people respond, only one is picked per spot — everyone else's response reads **'Not selected'** and they're told.

```{note}
You can respond to more than one offer. You can withdraw a response any time before it's awarded — see {doc}`withdraw-an-offer-or-response`.
```

## Verify it worked

The offer page shows your response with status **'Pending'** — or the shift lands on your schedule immediately, if no decision was needed. Your responses are all listed under the **'My responses'** view (the **'My responses'** segment on mobile). When a decision is made, you're notified.

## Related

- {doc}`browse-the-marketplace`
- {doc}`withdraw-an-offer-or-response`
- {doc}`offer-a-shift`
- {doc}`/plan-schedules/marketplace/track-your-offers-and-responses`