# I was signed out

**For:** Manager | Shift worker | Admin
**You'll need:** Your email and password.

You came back to {{ app_name }} and landed on the login screen instead of the calendar. Usually that's a routine session refresh that didn't quite catch — sign back in and you're done. Sometimes it means your account or company has been suspended.

## What's going on

{{ app_name }} keeps you signed in with a short-lived access token and a longer-lived refresh token. While you're using the app the system quietly mints new access tokens behind the scenes — you don't see anything. If you're idle for too long the system signs you back in automatically; sometimes that fails (slow network, a tab that's been open for days, a deploy in the middle) and you'll see the login screen.

## Check three possibilities

::::{tab-set}
:sync-group: platform

:::{tab-item} Web
:sync: web

1. **Just sign back in.** Go to the login page and enter your email and password. See {doc}`/settings-and-admin/account/log-in`. This handles the common case where the refresh quietly failed.
2. **Your company is suspended or canceled.** If signing in succeeds at the password step but kicks you straight back out, the tenant status is the problem — billing lapsed, the trial ended, or an admin canceled the account. Ask your account owner to check the account dropdown → **'Account'** → **'Manage companies'**, or email {{ support_email }}.
3. **You're signed in to the wrong company.** If you belong to more than one company in {{ app_name }}, signing in lands you in your default. Switch companies from the company name badge in the header (top-right).
:::

:::{tab-item} Mobile app
:sync: mobile

1. **Just sign back in — and give it a moment.** Tap **Sign in**. The app hands you to your device's browser to enter your email and password; there are no password fields inside the app itself, which is why the browser sheet appears. If you see **'Signing in…'** or **'Starting up…'** under the spinner, the app is still restoring your session and the servers are waking up — a first launch of the day can take a while. **"You're offline — using your saved session"** means you're still signed in and the app will catch up when the connection returns; don't sign out to fix that one.
2. **Your company is suspended or canceled.** If the login screen shows **"Your organization's account is not active. Please contact your administrator."**, the company status is the problem — billing lapsed, the trial ended, or an admin canceled the account. Ask your account owner to check the account dropdown → **'Account'** → **'Manage companies'** on the web, or email {{ support_email }}.
3. **You're signed in to the wrong company.** Tap **Settings** in the bottom bar, then **Organization**, pick the right one and confirm with **Switch**. The app signs you into that company and replaces the data it has cached; it needs a connection to do it (**"You're offline — switching companies needs a connection."**).

If a message says **'Your session has expired. Please sign in again.'** mid-use, that's the same routine failure — tap **Sign in** and carry on.
:::
::::

## Still stuck?

Email {{ support_email }} with: your company name, your email, the time the problem started, and what you were trying to do.

## Related

- {doc}`/settings-and-admin/account/log-in`
- {doc}`/settings-and-admin/account/reset-your-password`
- {doc}`/settings-and-admin/tenants/switch-tenant`