Emails aren’t arriving#
For: Manager | Shift worker | Admin You’ll need: Access to the recipient’s inbox (or theirs to check).
An invitation, password reset, or notification from Shiftavo never showed up. Most often it’s a spam-folder catch, a bounced address, or the wrong primary email on the account.
Check four possibilities#
Spam or junk folder. Shiftavo emails come from a system address that’s sometimes new to the recipient’s mail server. Search the spam folder for
{{ app_name }}or the support address. If found, mark as not spam so the next one lands in the inbox.The address bounced. Typo on the email field, mailbox full, server down — any of these mean the email never landed. Have the recipient confirm the exact address on file matches their working inbox. See How to manage your email addresses for changing the primary email.
The wrong email is set as primary. A person can have multiple email addresses. Notifications go to the primary. If the recipient is checking the wrong inbox, no email will arrive — even though it was sent successfully.
Mail server delays. Some corporate mail servers queue messages for minutes or hours. Wait 15 minutes before re-sending; piling up duplicate sends can trigger a sender-reputation flag and make the problem worse.
Still stuck?#
Email support@shiftavo.com with: your company name, your email, the time the problem started, and what you were trying to do.