Emails aren’t arriving#
For: Manager | Shift worker | Admin You’ll need: Access to the recipient’s inbox (or theirs to check).
An invitation, password reset, or notification from Shiftavo never showed up. Most often it’s a spam-folder catch, a bounced address, or the wrong primary email on the account.
Check seven possibilities#
Spam or junk folder. Shiftavo emails come from a system address that’s sometimes new to the recipient’s mail server. Search the spam folder for
{{ app_name }}or the support address. If found, mark as not spam so the next one lands in the inbox.The address bounced. Typo on the email field, mailbox full, server down — any of these mean the email never landed. Bounced addresses are recorded, so support can check an address’s bounce status. Have the recipient confirm the exact address on file matches their working inbox. See How to manage your email addresses for changing the primary email.
The wrong email is set as primary. A person can have multiple email addresses. Notifications go to the primary. If the recipient is checking the wrong inbox, no email will arrive — even though it was sent successfully.
Mail server delays. Some corporate mail servers queue messages for minutes or hours. Wait 15 minutes before re-sending; piling up duplicate sends can trigger a sender-reputation flag and make the problem worse.
The topic is set to digest or off. Each person chooses per topic whether notification emails come instantly, in the morning’s daily digest, or not at all — see How to manage your notifications. A notification they’ve already read in the app is left out of the digest.
The person isn’t an active member. Notifications only reach active members of the company. Someone still ‘Pending’, ‘Inactive’, or removed gets none — though an invitation still reaches a pending person.
The manager isn’t responsible for it. A manager notification — a leave request, a declined shift, a marketplace response — goes only to people whose role holds the matching permission and whose data scope covers that person or location.
Verify it worked#
The message lands in the recipient’s inbox, and their address shows as verified under Account → ‘Manage email’. A re-sent invitation is the quickest way to test the path end to end.
Still stuck?#
Contact support with: your company name, your email, the time the problem started, and what you were trying to do.