A person can’t sign in#
For: Manager | Admin You’ll need: Access to the Company → People page.
You invited someone and they say they can’t sign in. They might never have set a password, their account might be inactive, the company might be suspended, or the email on file might be wrong.
Check four possibilities#
The invitation was never completed. New people receive a one-time link to set their password. If they didn’t click it (or the link expired), their status stays ‘Pending’ and they have no password to sign in with. Open the person and click ‘Invite’ — see Re-send an invitation.
The account is inactive. A person whose membership status is ‘Inactive’ or ‘Deleted’ can authenticate but is rejected at the door. Reactivate them on the people page — see Reactivate a person. You can only change the status of someone inside your data scope whose role doesn’t rank above yours, and the Owner can’t be deactivated.
The company is suspended. If billing lapsed or an admin canceled the company, every member is locked out — including the owner. Check the account menu → ‘Account’ → ‘Manage companies’ or contact support.
The email on file is wrong. Sign-in is by email. If they’re typing one address and Shiftavo has another, they won’t match. Open the person and compare the ‘Email’ field with the address they type. The field is read-only once the person exists — see Edit a person.
Verify it worked#
They reach the calendar after signing in, and their row on Company → People shows them as active rather than invited or deactivated.
Still stuck?#
Contact support with: your company name, your email, the time the problem started, and what you were trying to do.