How to award a marketplace offer#
For: Manager | Admin You’ll need: Permission to review the marketplace and access to the shift’s location. An offer with at least one ‘Pending’ response — status ‘Pending approval’ for a give-away or swap, ‘Open’ or ‘Partially filled’ for an open shift.
Awarding is the moment the shift actually changes hands. Shiftavo re-checks the rules one last time, then moves the assignment.
Award#
Open Planning → ‘Manage marketplace’ and click the offer.
Under ‘Responses’, read who’s put themselves forward. For a 1:1 swap, check the ‘Return shift’ each responder is offering back.
On the response you want, click ‘Award’.
Tap More in the bottom bar, then ‘Manager’ → ‘Manage marketplace’.
Tap the offer. Use the ‘Open shifts’ or ‘Swaps’ segment to find it.
Tap ‘Responses’ to see who’s put themselves forward. Each row shows the responder, their note, their status, and — on a 1:1 swap — the return shift they’re offering back.
Tap the response you want. The full return shift and note get room here.
Tap ‘Award’ at the top right.
‘Award’ only appears while the response is still ‘Pending’. When it goes through, the app takes you straight back to the refreshed queue.
What happens#
The shift moves to the chosen person. For a 1:1 swap, their return shift moves to the original owner at the same time — both in one step. For an open shift, a new assignment is created.
The chosen response is marked ‘Selected’.
If every spot is now filled, the offer becomes ‘Completed’ and the remaining responses are marked ‘Not selected’. If spots are still free, it stays ‘Partially filled’ and keeps accepting responses until its deadline.
Everyone involved — the original owner, the new owner, and anyone who missed out — is notified.
Warning
Shiftavo re-validates at award: position and location qualification, skills, availability, confirmed leave, no double-booking, and the approval lock. If the shift’s hours have since been approved (locking it), the current holder has already clocked in, the shift has ended or been cancelled, or a responder is no longer eligible, the award is refused. If your overtime rule is set to ‘Block award’, an award that would push someone over their work-time limits can’t go through.
The offer itself is checked again too: the marketplace and this offer type must still be switched on, and for a give-away or swap the shift must still be with the person who held it when it was offered — not reassigned, not declined. And you can only award offers for shifts at locations you have access to.
The shift must still be published at award time, including the return shift in a swap. A withdrawn response cannot be selected, and someone already assigned to an open shift cannot receive a second assignment through the offer. Repeating a pending response returns a message instead of creating another response.
The response deadline closes new bids. A response already received can still be awarded until the shift ends, including an open-shift response awaiting a manager’s choice. An award during the shift provides late cover; an ended shift cannot change hands.
Verify it worked#
The offer reloads with a ‘Completed’ (or ‘Partially filled’) badge and the response you picked reads ‘Selected’. Open the shift and you’ll see the new assignee; for a 1:1 swap, the return shift now belongs to the original owner.