My time entry won’t confirm#
For: Manager | Shift worker You’ll need: Nothing.
You want to confirm a time entry, but the row shows a note instead of ‘Confirm’, or Shiftavo refused with a message. Each reason has a different fix.
Check the possibilities#
‘Not yet ended’ — the shift hasn’t ended. Confirm it once it’s over; a clock-out before the scheduled end counts too. Confirming too early is refused with “Can’t confirm — this shift hasn’t ended yet.”
‘Still clocked in’ — the person hasn’t clocked out. Clock out first, or have a manager enter the clock-out with ‘Edit’. The message reads “Can’t confirm — this shift is still clocked in. Clock out first.”
‘Approved leave’ — nothing was recorded, and the person is on approved leave, so the scheduled hours can’t be recorded (“Can’t record scheduled hours during approved leave.”). If they worked anyway, enter the actual times with ‘Edit’ — saving them confirms them.
The person declined the shift. Hours on a declined shift can’t be confirmed (“Can’t confirm — the person declined this shift.”). A manager can reopen the answer with ‘Reset response’ on the person’s assignment in the shift.
The row is locked. If the entry has already been approved, it offers no ‘Confirm’, and a confirmation is refused with a warning that starts “Locked —”. The entry can only be changed after a manager unapproves it. See What a locked row looks like on the timesheet.
It’s already confirmed. A row someone else confirmed in the meantime answers “Nothing to confirm.”, and the list refreshes to show it confirmed.
You don’t have permission for this row. Workers can confirm their own entries; a manager can confirm any entry in their locations (including on someone’s behalf). If you see a permission message or the ‘Confirm’ action is missing, ask your manager.
Your company approves hours automatically. Rows offer no ‘Confirm’, and a confirmation is refused with “Time approval is automatic — manual confirmation is unavailable.” Shiftavo records and confirms the hours itself; only shifts that ended before the mode was switched on can still be confirmed by hand. If a time is wrong, open the row with ‘Edit’ and save the right one — saving confirms it.
Note
Manager waiting to approve? In dual-approval mode the row shows ‘Awaiting confirmation’ instead of ‘Approve’ until the person confirms their hours. Either wait for them, or confirm on their behalf from the row’s kebab menu (⋮). See How confirmation and approval work.
Tap More in the bottom bar, then Timesheets, then tap the row. ‘Confirm hours’ lives in the sheet that opens. If it isn’t there:
The sheet says why. ‘Not yet ended’ means the shift hasn’t ended yet, ‘Still clocked in’ means you haven’t clocked out, and ‘Approved leave’ means you’re on approved leave for that shift — use ‘Correct times’ if you worked anyway.
The row is already approved. An approved row offers no actions; if it has recorded breaks, tapping it only shows them. It can only be changed after a manager undoes the approval. See What a locked row looks like on the timesheet.
You’re offline. Confirming is a server write, so the app hides the action and shows “You’re offline. Connect to submit.” at the top of the list and in the sheet. Reconnect and try again.
Your company approves hours automatically. On a row without recorded hours, the sheet says ‘Hours are recorded automatically. Timesheets needing review wait for a manager.’ Such rows offer neither ‘Confirm hours’ nor ‘Undo confirmation’ — the server records the hours for you, so there is nothing for you to do. If a time is wrong, ‘Correct times’ is still there.
The recorded times are wrong or missing. Use ‘Correct times’ in the same sheet to set the clock-in and clock-out — saving the correction confirms it. A row with a red warning triangle was clocked out automatically — the system guessed the end time and won’t let it be approved until you check it.
Note
Manager waiting to approve? Go to More → Manager → Timesheets. In dual-approval mode, a row that the employee hasn’t confirmed yet offers ‘Confirm hours on behalf’ — ‘Approve’ appears once the row is confirmed. Either wait for the employee, or confirm on their behalf from that sheet. See How confirmation and approval work.
If a row you expect isn’t listed at all, check the filter icon in the top bar — the filter can hide rows by date, location, position, or status.
Verify it worked#
The row’s badge moves from ‘Scheduled’ to ‘Confirmed’. In dual-approval mode, ‘Approve’ takes the place of ‘Awaiting confirmation’ on the row.
Still stuck?#
Contact support with: your company name, your email, the time the problem started, and what you were trying to do.