How to post an open shift#
For: Manager | Admin You’ll need: The marketplace turned on, with open shifts allowed. A published shift that still needs people, at a location you have access to.
You’ll publish a vacancy to everyone qualified to work it, instead of chasing people one at a time. Eligible employees see it on their marketplace, respond, and either claim it outright or wait for you to pick.
Post the shift#
Open the shift you want to fill (from the calendar or the shift list).
Click ‘Post open shift’.
In the ‘Spots’ field, enter how many people you need. One is the default; more than one is only possible on an open shift.
Open the ‘Claim mode’ dropdown and choose:
‘Manager picks’ — responses collect and you decide. This is the shipped default, unless your company changed ‘Default claim mode’ in the marketplace settings.
‘First come’ — the first eligible responder is awarded the shift immediately, with no step for you.
(Optional) In the ‘Note’ field, add anything the candidates should know.
Click ‘Save’.
You start from the queue rather than the shift — the app asks which shift to post as its first step.
Tap More in the bottom bar, then ‘Manager’.
Tap ‘Manage marketplace’.
Tap ‘Post open shift’.
Pick the shift you want to fill from the list of upcoming shifts. Its start, end, location, area, and position are then shown at the top of the form so the vacancy is unambiguous.
Tap ‘Spots’ and choose how many people you need (1 is the default, up to 20).
Tap ‘Claim mode’ and choose:
‘Manager selects’ — responses collect and you decide. The default, unless your company changed ‘Default claim mode’.
‘First come, first served’ — the first eligible responder is awarded the shift immediately.
(Optional) Type anything the candidates should know in ‘Notes’.
Tap ‘Save’.
‘Post open shift’ is greyed out while you’re offline — the picker needs the server to list shifts.
Everyone eligible is notified, and the shift now carries an open-offer alert at the top of its assignment page.
Note
Only a published shift can be posted: your team only sees published shifts, so a vacancy on a draft would be claimed blind. A shift that has already started, or starts within the ‘Close open offers (minutes before shift start)’ window from your marketplace settings, can’t be posted either — the offer would close the moment it went up.
A shift can carry only one live open-shift offer. While one is live, ‘Post open shift’ isn’t offered; the shift shows the ‘Open shift posted’ alert instead.
Tip
‘First come’ is right for routine cover where anyone qualified will do — it fills the shift in minutes and costs you nothing. ‘Manager picks’ is right when you care who takes it: overtime cost, experience mix, or a training pairing.
Multi-spot offers#
If you asked for more than one spot, the offer stays live after the first award and its status reads ‘Partially filled’ until every spot is taken. Then it becomes ‘Completed’.
If the deadline passes before every spot is filled, the offer stops taking new responses. Responses already in can still be awarded until the shift ends. The offer then closes as ‘Completed’ with the people you picked — as soon as no response is left waiting, or when the shift ends. Everyone who wasn’t picked gets an “Offer closed” notice; the people you picked don’t.
When the offer ends early#
The offer is withdrawn, and everyone who responded is told, if you unpublish the shift, change its time, location, or position (on a recurring shift, with whichever scope reaches this occurrence), or your company switches off open shifts or the whole marketplace. The withdrawn offer stays on record with its responses. Cancelling the shift closes the offer as ‘Expired’, or ‘Completed’ if you’d already picked someone.
Verify it worked#
The shift’s assignment page shows the open-offer alert, and the offer appears in Planning → ‘Manage marketplace’ with status ‘Open’, its ‘Spots’ count, and ‘Posted on’ set to now. An eligible employee sees it under Planning → ‘Shift marketplace’.