How to delete a tenant

How to delete a tenant#

For: Admin You’ll need: Owner role on the tenant. This action cannot be undone from the UI.

Warning

Deleting a tenant cancels its subscription, removes its billing record, and revokes every member’s access. People, schedules, time entries, leave history, and reports for that tenant become inaccessible. Only do this if you’re sure you want to close the company in Shiftavo.

You’ll permanently close one of your tenants. Shiftavo requires you to type the company name to confirm.

Open the Manage tenants page#

  1. Open the account dropdown (top-right) and click ‘Account’.

  2. In the sign-in service, click ‘Manage tenants’.

Start the delete#

  1. Find the tenant you want to delete.

  2. In its row, click ‘Delete’.

Confirm by typing the company name#

  1. In the ‘Confirm delete’ dialog, read the warning.

  2. In the ‘Type the company name to confirm’ field, type the tenant’s exact name.

  3. Click ‘Delete tenant’.

The tenant is soft-deleted: its subscription is cancelled in Stripe, every member is signed out, and the tenant disappears from your ‘Manage tenants’ list.

Verify it worked#

The tenant is gone from your ‘Manage tenants’ list and from the tenant switcher. Members of that tenant are signed out on their next request.