I can’t see my shift#
For: Manager | Shift worker You’ll need: Nothing.
The shift exists somewhere — but the calendar isn’t showing it to you. Nine times out of ten, a filter is hiding it, you’re looking at the wrong day in the wrong timezone, or the shift hasn’t been published yet.
Check five possibilities#
A sidebar filter is hiding it. Open the ‘Filter’ panel in the left sidebar. If any of ‘Location’, ‘Area’, ‘Position’, ‘Person’, or ‘Status’ has a value selected, only matching shifts show. Click ‘Clear all filters’ and look again.
You’re looking at the wrong day because of timezones. Shiftavo can render shifts in either the location’s timezone or yours. Open the world clock menu (the clock icon in the calendar toolbar) and switch between ‘Location timezone’ and ‘My timezone’. A shift that looks like Tuesday in one mode can sit on Monday night in the other.
The shift is still in DRAFT. Shift workers don’t see DRAFT shifts. Ask the planner to publish them (see How to publish shifts up to a cutoff), or, if you’re the planner, check the ‘Status’ filter in the sidebar — make sure ‘Draft’ is included.
You’re scoped to the wrong location. If your ‘Location’ filter is set to one site, shifts at other locations are hidden. Clear the filter or pick the right location from the dropdown.
You’re not the assignee. A shift exists, but if you’re not assigned to it and your view is filtered to ‘Person: Me’, it won’t show. Clear the ‘Person’ filter.
Still stuck?#
Email support@shiftavo.com with: your company name, your email, the time the problem started, and what you were trying to do.