I can’t see my shift#
For: Manager | Shift worker You’ll need: Nothing.
The shift exists somewhere — but the calendar isn’t showing it to you. Nine times out of ten, a filter is hiding it, you’re looking at the wrong day in the wrong timezone, or the shift hasn’t been published yet.
Check five possibilities#
A filter is hiding it. Look at the chips under the toolbar. If there’s a ‘Location’, ‘Area’, ‘Position’, ‘People’, or ‘Status’ chip, only matching shifts show. Click ‘Clear’ and look again.
You’re looking at the wrong day because of timezones. Shiftavo can render shifts in either the location’s timezone or yours. Open the ‘Time zone display mode’ menu (the clock icon in the calendar toolbar) and switch between ‘Location time’ and ‘Your time’. A shift that looks like Tuesday in one mode can sit on Monday night in the other.
The shift is still in DRAFT. Shift workers don’t see DRAFT shifts. Ask the planner to publish them (see How to publish shifts up to a cutoff), or, if you’re the planner, check the ‘Status’ filter in the sidebar — make sure ‘Draft’ is included.
You’re scoped to the wrong location. If your ‘Location’ filter is set to one site, shifts at other locations are hidden. Clear the filter or pick the right location from the dropdown.
You’re not the assignee. A shift exists, but if you’re not assigned to it and your view is filtered to ‘Person: Me’, it won’t show. Clear the ‘Person’ filter.
The shift has already finished. Tap Shifts in the bottom bar. That list is deliberately forward-looking — it shows your next shift plus everything that hasn’t ended yet, and nothing else. A shift that is already over lives under More → Timesheets.
You’re looking at saved data. If the list shows ‘Offline — showing saved data’ or ‘Showing data from …’, the app is rendering its last sync, not what’s on the server. Pull the list down to refresh once you have a connection.
The shift is still a draft. The app never receives draft shifts for a shift worker, so there is no filter to flip — ask the planner to publish it (see How to publish shifts up to a cutoff).
It’s a colleague’s shift, not yours. The Shifts tab is your own schedule only. Tap the team icon in the top bar to open Team schedule, which covers the next 30 days for the people you’re allowed to see. Anything further out than that isn’t in the app — use the web calendar.
A filter on Team schedule is hiding it. On Team schedule, tap Filter and check Location, Area, Position and Person. If you see ‘No team shifts match this filter’, something is selected. The filter only ever offers values that appear in those 30 days, so a shift outside the window can’t be filtered back into view.
Times in the app are always shown in the shift’s location timezone — there is no “my timezone” switch as on the web, so a late-night shift can look like a different day than you expect if the location is in another zone.
If the shift was there before and has gone, check your notifications. You’re told when a manager unpublishes (it’s a draft again), cancels, or deletes a published shift you’re on, or takes you off one — including when they give it to someone else. A give-away or swap you offered on the marketplace moves the shift to a colleague once it’s awarded.
Verify it worked#
The shift is on the calendar for the day you expect, in the timezone you expect. If it was a publish problem, its badge now reads ‘Published’ rather than ‘Draft’.
Still stuck?#
Contact support with: your company name, your email, the time the problem started, and what you were trying to do.