How to tell eligible from qualified people#
For: Manager You’ll need: Nothing.
The coverage grid’s quick-assign panel has two sections — ‘Assigned’ and ‘Eligible’. An eligible row that’s missing a required skill says so as an error and can’t be assigned. The full per-skill qualified view lives on the shift form, not in coverage.
The coverage quick-assign panel#
Click the +N under a cell to open its quick-assign panel, and you’ll see:
- ‘Assigned’
The people already on shifts in that hour.
- ‘Eligible’
Everyone who holds the position at this location and isn’t on the shift yet, qualified people first. A row with a problem shows its first message — for example “1 skill requirement not met”. An error (red) blocks the assignment; a warning (amber) lets you assign past it.
Where the qualified view lives#
To see who’s fully qualified per skill requirement, open the shift itself: each skill requirement on the shift form has a ‘Show qualified people’ panel listing only the people who hold that skill, alongside the broader ‘Show eligible people’ list. See How to read the eligibility badges.
Example#
An amber 14:00 – 15:00 cell needs one more barista. The panel shows ‘Assigned’: Maria, and ‘Eligible’: Ben (no message) and Cara (“1 skill requirement not met”, an error). Assign Ben and the cell turns green. Cara can’t be assigned until she holds the skill.
A red cell with several message-free eligible people is a routine staffing problem. A red cell where every eligible row reports a missing skill is a training problem.
Verify it worked#
Assign a message-free person from the ‘Eligible’ list: once the gap is closed, the coverage cell turns green. Try one whose row reports a missing skill, and the assignment is refused.