How to respond to a marketplace offer

How to respond to a marketplace offer#

For: Shift worker You’ll need: A live offer on the shift marketplace that you’re eligible to take.

Found a shift you want? Send a response — that’s what an application is called here. For an open shift or a give-away you just say yes; for a 1:1 swap you also offer one of your own shifts in return.

Respond#

  1. In the sidebar, open Planning → Marketplace → ‘Shift marketplace’ and click the offer.

  2. Click ‘Claim shift’ for an open shift or a give-away, or ‘Offer a swap’ for a 1:1 swap.

  3. For a 1:1 swap, choose the shift you’ll give in return from the ‘Your shift to swap’ dropdown. The list only contains your own upcoming shifts that the colleague is qualified to take.

  4. (Optional) Add a note for the person and the manager.

  5. Click ‘Save’ to submit.

  1. Tap More → ‘Shift marketplace’ and, on the ‘Overview’ segment, tap the offer.

  2. Tap the action in the top-right: ‘Claim shift’ for an open shift or a give-away, ‘Offer a swap’ for a 1:1 swap.

  3. For a 1:1 swap, tap ‘Return shift (1:1 swap)’ and pick the shift you’ll give back from the ‘Pick a shift to offer’ sheet. It only lists your own upcoming shifts that can be traded for this one.

  4. (Optional) Add a note for the person and the manager.

  5. Tap ‘Claim shift’ / ‘Respond’ in the top-right to submit.

A give-away shows ‘Give away (no return)’ in place of the return-shift row — there’s nothing to pick. Responding needs a connection; offline the submit button is greyed out. The action only appears while the offer still takes a response from you.

What happens#

What happens next depends on the offer and your company’s rules:

  • An open shift in ‘First come’ claim mode — you get the shift immediately.

  • An open shift in ‘Manager picks’ mode — responses collect and a manager decides. If the offer has several ‘Spots’, more than one person can be picked.

  • A give-away or swap that needs approval — the offer moves to ‘Pending approval’ and a manager is notified. Nothing changes on the schedule until they decide.

  • A give-away or swap that doesn’t — it’s awarded straight away and the shift moves to you (and your return shift moves to the other person, for a 1:1 swap).

The person who posted the offer is notified that you responded. If several people respond, only one is picked per spot — everyone else’s response reads ‘Not selected’ and they’re told.

When you respond, and again before anyone awards the offer, Shiftavo checks that it can still go ahead: the marketplace and that offer type are still switched on, the shift is still published, and — for a give-away or swap — your colleague still holds the shift and hasn’t clocked in. If it can’t, the response or the award is refused and nothing changes on the schedule. On the web, opening the response form for an offer that no longer takes responses — its deadline passed, or its shift was deleted in the meantime — takes you back to the offer page with a message.

Note

You can respond to more than one offer. You can withdraw a response any time before it’s awarded — see How to withdraw an offer or response.

Verify it worked#

The offer page shows your response with status ‘Pending’ — or the shift lands on your schedule immediately, if no decision was needed. Your responses are all listed under the ‘My responses’ view (the ‘My responses’ segment on mobile). When a decision is made, you’re notified.