How to undo a confirmation#
For: Manager | Shift worker You’ll need: A confirmed time entry that isn’t approved yet, in a company that doesn’t approve hours automatically.
You’ll withdraw the confirmation on a single row when you confirmed by mistake or the hours need another look. What happens to the recorded hours depends on where they came from: punched times stay, while hours typed in or filled from the schedule are removed.
Undo the confirmation#
In the sidebar, go to Planning → Management → Timesheet.
Find the confirmed row.
Click ‘Undo confirmation’ on the row. As a manager, you’ll find it in the row’s kebab menu (⋮) — in dual-approval mode it reads ‘Undo confirmation on behalf’ on someone else’s row.
Confirm the prompt: “Withdraw this confirmation? Recorded punches stay; manually entered and schedule-filled hours and breaks are removed.”
On the row’s edit page, ‘Undo confirmation’ at the top opens the ‘Undo confirmation?’ dialog, which says the same.
On your own row:
Tap More in the bottom bar, then ‘Timesheets’.
Tap the row carrying the ‘Confirmed’ badge.
Tap ‘Undo confirmation’.
As a manager, on someone else’s row:
Tap More in the bottom bar, then ‘Manager’, then ‘Timesheets’.
Tap the confirmed row.
Tap ‘Undo confirmation’.
The sheet says what will happen: “This withdraws confirmation. Punched hours and breaks are kept; manually recorded hours and breaks are removed.” The action needs a connection; offline it isn’t offered.
Note
In ‘Automatic’ mode, ‘Undo confirmation’ isn’t offered anywhere: the next hourly sweep would record the scheduled hours again. To change the hours, correct them instead — see How to edit clock-in and clock-out times.
What undo does#
The confirmation — who confirmed the row, and when — is cleared in every case. The rest depends on how the hours were recorded:
At least one time is a punch — from the kiosk or the app, not typed over since. The clock times, the breaks, and the accruals stay. The row offers ‘Confirm’ again, and its status badge still reads ‘Confirmed’.
Both times were typed in or filled from the schedule. Both clock times and all break entries are removed, the leave and time-compensation accruals they earned are reversed, and the status goes back to ‘Scheduled’.
‘Undo confirmation’ is only offered on a confirmed row whose person has clocked out. Undo checks the current approval before removing recorded hours: an approval made after you opened the page still protects the time entry.
Tip
To adjust a time by a few minutes, edit the row instead (How to edit clock-in and clock-out times) — saving the new times confirms them as you.
Verify it worked#
On a typed or schedule-filled row, the status badge reads ‘Scheduled’, the clock times are empty, and the leave or time-compensation balance is back to its pre-confirmation value. On a punched row, the times stay and the row offers ‘Confirm’ again — in dual-approval mode, a manager sees ‘Awaiting confirmation’ on it.
Locked rows#
If the row has been approved, it’s locked and offers no ‘Undo confirmation’. Unapprove it first. See What a locked row looks like on the timesheet.