I can’t assign a person to a shift

I can’t assign a person to a shift#

For: Manager You’ll need: Nothing.

You opened the person dropdown on a shift and the name you wanted is missing, or shows an error or warning. Shiftavo blocks assignments that would break a hard rule — those people are left out of the dropdown — and warns you about ones that would break a soft rule.

Check four possibilities#

  1. MLP gap — the person isn’t qualified for this position at this location. The dropdown is filtered to people who appear in the location’s MLP list for the shift’s position. If the person isn’t in it, they won’t show up at all. Add them on the location detail page — see Manage the MLP block on a location.

  2. Skill gap. The position requires one or more skills (or certifications) that the person doesn’t hold, or whose certification has expired. That blocks the assignment, so the person is left out of the dropdown; the coverage grid’s quick-assign panel shows the reason, for example “1 skill requirement not met”. Either add the skill on the person’s profile, or pick someone else.

  3. Availability conflict. Approved leave or an unavailable block that overlaps the shift blocks the assignment for everyone, people in always-available mode included, and leaves the person out of the dropdown. If the person tracks their availability (‘Set my availability’ ticked in their personal settings), a shift that no availability covers is blocked too; if their availability covers only part of the shift, you get a warning instead. Either ask the person to add an availability block, switch off ‘Set availabilities and working hours’ on their person page (always-available mode — that drops only the need for availability, not their leave or unavailable blocks), or pick someone else.

  4. Labor-law breach. The assignment would violate a work-policy constraint — daily/weekly hours cap, missing rest break, consecutive-day limit. The row shows a labor-law warning. Move the shift, shrink it, or pick a different person. See How to read the eligibility badges for the full list of validation badges.

Verify it worked#

The person appears in the shift’s ‘Person’ dropdown and can be selected. If a warning shows for them, you can still assign them — the warning names the soft rule you are accepting.

Still stuck?#

Contact support with: your company name, your email, the time the problem started, and what you were trying to do.