How to review the marketplace queue#
For: Manager | Admin You’ll need: Permission to review the marketplace. The marketplace must be turned on for your company.
The queue is where you keep an eye on everything changing hands — open shifts you posted, give-aways and swaps your team posted, what’s waiting on you, and what’s already resolved. It only lists offers for shifts at the locations you have access to; a role with company-wide access sees every location.
Open the queue#
In the left sidebar, open Planning.
Click ‘Manage marketplace’.
Offers that need a decision float to the top. Below them the list runs soonest first — the shift starting next is the one you’re most likely to care about, so that’s the default sort. Change it by clicking a column header; click the same header again to flip the direction.
Tap More in the bottom bar, then ‘Manager’.
Tap ‘Manage marketplace’.
The queue arrives as one list under two segments at the top: ‘Open shifts’ (the vacancies you posted) and ‘Swaps’ (give-aways and 1:1 swaps your team posted). Pull down to refresh; the list pages in more as you scroll. ‘Nothing to review’ means the segment you’re on is empty.
Find what needs you#
Filter by ‘Status’ to focus:
‘Open’ — posted, nobody matched yet.
‘Pending approval’ — someone responded to a give-away or swap and it’s waiting on your decision.
‘Partially filled’ — a multi-spot open shift with some spots still free.
‘Completed’ — every spot was awarded, or a partly filled offer closed with the people already picked.
‘Rejected’ — a manager turned the offer down.
‘Withdrawn’ — the poster or a manager pulled it, or it ended on its own because it could no longer go ahead (see Shift marketplace).
‘Expired’ — closed with nobody awarded: the deadline passed without a response, or the shift ended, was cancelled, or was locked by approved hours.
Older offers once marked ‘Auto-rejected’ — what an offer closing at its deadline used to be called — now show, and filter, as ‘Expired’.
Add each filter from the filter icon in the toolbar: pick the property, tick its values, click ‘Apply’. Besides ‘Status’ the menu offers ‘Start from’, ‘Start until’, ‘Type’, ‘Location’, and ‘Position’. Active filters show as chips below the toolbar — click one to change it, its × to remove it, ‘Clear’ to remove them all; the ‘Status’ chip’s middle segment flips between ‘is’ and ‘is not’, or between ‘is any of’ and ‘is none of’ once more than one status is picked. ‘Manage columns’ (the icon beside the filter icon) chooses the columns: ‘Spots’ and ‘Deadline’ are off by default.
Every row carries its status as a badge, so you scan rather than filter. The segment itself is the main split: ‘Open shifts’ versus ‘Swaps’.
Tap ‘Filter’ at the top right.
Under ‘Sorting’, pick ‘Oldest first’ or ‘Newest first’ — this orders both segments by shift start.
On the ‘Swaps’ segment only, a ‘Type’ scope also appears: tick ‘Give away’, ‘1:1 swap’, or both.
Apply.
The queue on mobile carries only what needs a decision, so there’s no status, location, position, or date filter, and no column chooser — use the web app when you need to search resolved offers.
Read a row#
Open an offer to see it in full on the ‘Review offer’ page:
‘Type’ — open shift, give-away, or 1:1 swap.
‘Spots’ — how many people the offer needs.
‘Posted by’ — the manager or employee who created it.
‘Posted on’ — when they created it.
‘Deadline’ — when the offer stops taking responses. One nobody has responded to by then closes as ‘Expired’.
‘Responses’ — everyone who’s put themselves forward, with their status, their return shift (on a swap), and their note.
Tap a row to open the offer. It’s titled by the shift’s position and location, and shows:
‘Start’ and ‘End’, ‘Location’, ‘Area’ (when the shift has one), and ‘Position’.
‘Status’ as a badge, and ‘Type’ — open shift, give away, or 1:1 swap.
‘Spots’ — on an open shift only.
‘Posted by’ — the manager or employee who created it.
‘Deadline’ — when the offer stops taking responses. One nobody has responded to by then closes as ‘Expired’.
‘Notes’ — whatever the poster wrote.
‘Responses’ — a row carrying the count. Tap it for everyone who’s put themselves forward, with their status, their note, and their return shift (on a 1:1 swap).
Note
Offers far enough ahead may be awarded without ever reaching you, if your company sets an approval cutoff — and an open shift in ‘First come’ claim mode awards itself to the first eligible responder by design. Only offers inside the cutoff land in ‘Pending approval’. See How to set shift-marketplace rules.
Verify it worked#
The list shows each offer with its shift, the people involved, the type, and the current status. Click a ‘Pending approval’ row to make a decision.