The payroll cycle looks off#
For: Admin You’ll need: Nothing.
The payroll summary covers the wrong dates, the ‘This cycle’ chip points at a week you didn’t expect, or the bi-weekly cadence flipped. All three are anchor-and-frequency problems in your company settings.
Check three possibilities#
The payroll frequency is wrong. Shiftavo supports ‘Weekly’, ‘Biweekly’, and ‘Monthly’. If the report cuts on a Sunday but you pay every other Friday, the frequency is wrong. Open Settings → Company settings → Payroll and check the frequency. See How to set the payroll frequency.
The biweekly anchor date is wrong. Biweekly cycles need an anchor — an arbitrary “week 1” Monday from which Shiftavo counts every other week. If the anchor is one week off, every cycle is one week off. Fix the anchor and the ‘This’ vs ‘Last’ chips on the payroll summary will realign.
You’re reading ‘Last’ instead of ‘This’. The payroll summary shows two chips: ‘This cycle’ (the open one) and ‘Last cycle’ (the previous, closed one). It’s easy to compare numbers across the wrong chip. Confirm which cycle you’re reading at the top of the report.
Still stuck?#
Email support@shiftavo.com with: your company name, your email, the time the problem started, and what you were trying to do.