Shift marketplace

The shift marketplace is the one place where a scheduled shift changes hands. It covers three things at once:

• Open shift — a manager posts a vacancy and eligible employees claim it.

• Give away — an employee hands off a shift with nothing in return.

• 1:1 swap — an employee trades a shift for a colleague’s.

Whatever the kind, the vocabulary is the same. Somebody posts an offer; anyone eligible sends a response (what you’d otherwise call an application); a manager, or the rules, award the offer to one of them. Only people who could actually work the shift ever see it — position and location qualification, availability, skills, and confirmed leave are all checked before an offer is shown, and again when it’s awarded.

A shift carries at most one live open-shift offer, and an assignment at most one live give-away or swap. An offer that can no longer go ahead ends on its own: unpublishing the shift, changing its time, location, or position (on a recurring shift, on every occurrence the change reaches), giving the offered assignment to someone else, or switching off the marketplace or that offer type withdraws it, and everyone who responded is told. An offer withdrawn because its shift changed or was unpublished keeps its full record, including the return shift each swap response offered. Deleting the shift or the assignment withdraws its live offers as well, but the offers stay in the history — for a deleted shift, with its details as they were when the offer was posted.

This section covers the manager side: posting a vacancy, the review queue, and awarding or rejecting an offer. For the worker side — browsing, offering, responding — see For shift workers. To turn the feature on and tune the rules, see How to set shift-marketplace rules.

Note

Depending on your policy, a manager approves close-in offers while ones further out are awarded automatically, and an open shift can be set to award itself to whoever claims it first.