A person can’t log in#
For: Manager | Admin You’ll need: Access to the Company → People page.
You invited someone and they say they can’t sign in. They might never have set a password, their account might be inactive, the company might be suspended, or the email on file might be wrong.
Check four possibilities#
The invitation was never completed. New people receive a one-time link to set their password. If they didn’t click it (or the link expired), their status stays ‚Pending‘ and they have no password to sign in with. Open the person and click ‚Re-send invitation‘ — see How to set your password after an invitation.
The account is inactive. A person whose membership status is ‚Inactive‘ or ‚Deleted‘ can authenticate but is rejected at the door. Reactivate them on the people page — see Deactivate a person for how status flips work.
The company is suspended. If billing lapsed or an admin canceled the tenant, every member is locked out — including the owner. Check Settings → Billing or email support@shiftavo.com.
The email on file is wrong. Sign-in is by email. If they’re typing one address and Shiftavo has another, they won’t match. Open the person, confirm the ‚Email‘ field, fix it if needed, and re-send the invitation.
Still stuck?#
Email support@shiftavo.com with: your company name, your email, the time the problem started, and what you were trying to do.