How to rotate or replace a kiosk device#
For: Owner / Admin You’ll need: Access to the kiosk device list.
Two scenarios. Pick the one that matches.
Rotate the password (same tablet)#
Use this when:
You lost the original password.
The tablet was used by a temp staff member who left.
Routine hygiene — quarterly rotation, post-incident, etc.
Steps:
In the left sidebar, go to Planning → Kiosks.
Open the device.
Click ‚Rotate password‘.
Copy the new plaintext password from the success page — it’s shown exactly once.
On the tablet, sign out of the kiosk session and sign back in with the same email and the new password.
The device row, the location/area, and every past punch are preserved. Only the credential changes.
Replace the tablet (decommission and re-add)#
Use this when:
The tablet broke or was lost or stolen.
You’re moving the kiosk to a different location and want a clean break.
Steps:
In the left sidebar, go to Planning → Kiosks.
Open the device that no longer applies.
Click ‚Delete‘.
Add a new device — see How to add a kiosk device.
Sign the new tablet in — see How to sign in the tablet.
Deleting the device also hard-deletes the tablet’s login at Shiftavo, so a stolen tablet stops working immediately even if no one notices for a while.
Tipp
Past punches stay on the timesheet regardless of whether the device that recorded them still exists. Deleting a device does not erase history.
Verify it worked#
After rotation: the tablet signs in with the new password and the ‚Last seen‘ column updates within a few minutes.
After replacement: the old device is gone from the list; the new one shows up.