A statutory holiday is missing#
For: Admin You’ll need: Nothing.
A public holiday should be in your Company → Holidays list and isn’t. The auto-seeder runs forward only about 18 months, manually-edited rows are skipped on re-seed, and the list filter may simply be hiding the row.
Check three possibilities#
You’re looking too far ahead. Shiftavo auto-seeds statutory holidays roughly 18 months forward from today. A holiday two years out won’t be in the list yet — it’ll appear next time the seeder runs. If you need it sooner, add it manually with the ‚Add new holiday‘ button.
An admin edited it, then it disappeared from re-seed. Auto-seeded rows are tagged ‚Source: AUTO‘. The first time someone edits one (changes the multiplier, splits to half-day, renames it), it converts to ‚Source: MANUAL‘ so the next re-seed doesn’t overwrite their changes. If a manual row was deleted, the re-seeder will not put it back automatically — re-create it manually, or delete the manual marker so it can be re-seeded.
The list filter is hiding it. Open the ‚Filter‘ panel on the holidays list. Check the ‚Source‘ filter — if it’s set to only ‚AUTO‘ or only ‚MANUAL‘, you may be missing the row in the other source. Also check ‚Country‘ and ‚Location‘ filters.
Still stuck?#
Email support@shiftavo.com with: your company name, your email, the time the problem started, and what you were trying to do.