I was signed out#
For: Manager | Shift worker | Admin You’ll need: Your email and password.
You came back to Shiftavo and landed on the login screen instead of the calendar. Usually that’s a routine session refresh that didn’t quite catch — sign back in and you’re done. Sometimes it means your account or company has been suspended.
What’s going on#
Shiftavo keeps you signed in with a short-lived access token and a longer-lived refresh token. While you’re using the app the system quietly mints new access tokens behind the scenes — you don’t see anything. If you’re idle for too long the system signs you back in automatically; sometimes that fails (slow network, a tab that’s been open for days, a deploy in the middle) and you’ll see the login screen.
Check three possibilities#
Just sign back in. Go to the login page and enter your email and password. See How to log in. This handles the common case where the refresh quietly failed.
Your company is suspended or canceled. If signing in succeeds at the password step but kicks you straight back out, the tenant status is the problem — billing lapsed, the trial ended, or an admin canceled the account. Ask your account owner to check Settings → Billing, or email support@shiftavo.com.
You’re signed in to the wrong company. If you belong to more than one company in Shiftavo, signing in lands you in your default. Switch companies from the account dropdown (top-right).
Still stuck?#
Email support@shiftavo.com with: your company name, your email, the time the problem started, and what you were trying to do.